FAQ's
Frequently Asked Questions
Orders & Shipping
How long does shipping take? All orders are processed within 1 to 2 business days. Delivery typically takes 7 to 12 business days depending on your location. You will receive a tracking number via email once your order has shipped.
Do you offer free shipping? Yes. We offer free standard shipping on all orders worldwide. No minimum purchase required.
How do I track my order? Once your order ships, you will receive a confirmation email with a tracking link. Please allow 2 to 5 days for tracking information to update in the system.
Do you ship internationally? Yes. We ship to most countries worldwide. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Can I change or cancel my order after placing it? We process orders quickly, so please contact us as soon as possible. If your order has not yet been dispatched, we can make changes or cancel it. Once shipped, changes are no longer possible.
Products & Usage
Are your products safe for sensitive skin? Our beauty tools are designed to be gentle on all skin types, including sensitive skin. We recommend starting with light pressure and short sessions to see how your skin responds. If you experience any irritation, discontinue use and consult a dermatologist.
How do I clean my beauty tools? Wipe your tools with a soft damp cloth after each use. For a deeper clean, use a gentle soap and warm water. Allow tools to air dry completely before storing. Do not submerge wooden or electronic tools in water.
How often should I use the facial sculpting tools? For best results, we recommend using facial tools 3 to 5 times per week as part of your morning or evening skincare routine. Consistency is more important than frequency.
Can I use your tools with serums and moisturizers? Yes. Applying a serum or facial oil before using sculpting and massage tools helps the tool glide smoothly and can enhance product absorption. Avoid using tools on bare, dry skin.
Are your products tested on animals? No. Luxe Lumina is committed to cruelty free beauty. None of our products are tested on animals.
Returns & Refunds
What is your return policy? We offer a 30 day return policy. If you are not satisfied with your purchase, contact us within 30 days of delivery to initiate a return or exchange. Items must be unused and in original packaging.
How do I request a refund? Email our support team with your order number and reason for the return. We will provide instructions and process your refund within 5 to 7 business days after receiving the returned item.
What if my product arrives damaged? Please contact us within 7 days of delivery with photos of the damaged item and packaging. We will send a replacement or issue a full refund at no additional cost to you.
Payments & Security
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure? Yes. All transactions are encrypted using SSL technology and processed through Shopify's secure payment system. We never store your credit card information.
Do you offer discount codes or promotions? Yes. Sign up for our email list to receive exclusive offers and be the first to know about new product launches and seasonal sales.
Account & Support
Do I need an account to place an order? No. You can check out as a guest. Creating an account allows you to track orders, save your shipping details, and access exclusive member offers.
How can I contact customer support? You can reach us by email at support@luxelumina.com. Our team responds within 24 hours on business days.
Do you have a loyalty or rewards program? We are currently building our rewards program. Sign up for our newsletter to be notified when it launches.