Shipping Policy

Processing Time

All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Delivery times are estimates and may vary due to customs processing, local carrier delays, or peak holiday seasons. Luxe Lumina is not responsible for delays caused by customs or local postal services.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 2 to 5 days after dispatch for tracking information to update in the carrier system. If your tracking has not updated after 5 business days, please contact our support team.

Shipping Rates

We offer free standard shipping on all orders. No minimum purchase required.

Customs & Duties

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Incorrect or Incomplete Addresses

Please double check your shipping address before completing your order. Luxe Lumina is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for reshipping costs.

Lost or Damaged Packages

If your order has not arrived within 20 business days of the ship date, please contact us and we will work with you to resolve the issue. If your package arrives damaged, please contact our support team within 7 days of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.

Contact Us

If you have any questions about shipping, reach out to our team.

Email: support@luxelumina.com